Returns & Exchanges

At Mazer Appliance, we stand behind our products and offer a 30-day return policy to ensure you are completely satisfied with your home equipment. Items must be in original packaging and unused condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery with your order number and reason for return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Appliance

  Ensure the appliance is clean, disconnected, and packed in its original box with all manuals, hardware, and protective materials included.

• 3.
  Arrange Transportation

  For large appliances, we will schedule a professional pickup; for smaller items, use the provided prepaid shipping label and drop it off at an authorized carrier.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit for quality assurance, your refund will be processed to the original payment method within 5-7 business days.