Frequently Asked Questions
Everything you need to know about upgrading your home with Mazer Appliance.
What are your delivery and installation options?
We offer professional white-glove delivery which includes unboxing, inspection, and basic installation for most major appliances. Local delivery timelines typically range from 3 to 7 business days depending on stock availability.
Do you offer removal services for old appliances?
Yes, we provide haul-away services for your old units on a one-for-one basis. This service can be added to your order at checkout for a nominal fee, ensuring your old appliance is recycled responsibly.
What is your return policy for large appliances?
You may return unused appliances in their original packaging within 30 days of delivery. Please note that installed items or those with visible use are subject to a restocking fee unless they are found to be defective.
Are the appliances covered by a warranty?
All products sold by Mazer Appliance come with a standard one-year manufacturer's warranty. We also offer extended protection plans that cover parts and labor for up to five years for added peace of mind.
What should I do if my appliance arrives damaged?
Please inspect your appliance thoroughly upon delivery. If you notice any cosmetic or functional damage, refuse the delivery and contact our customer support team immediately to arrange for a replacement.
Do you offer financing for large purchases?
Yes, we partner with several financial institutions to offer flexible monthly payment plans. You can apply for instant financing during the checkout process to spread the cost of your new home upgrades.